5.1
Introduction to operations management
Operations function, transformation process, interdependence, efficiency, sustainability
5.2
Operations methods
Job production, Batch production, Mass/flow production, Mass customization, Choosing a production method
5.3
Lean production and quality managementHL
Waste reduction, Efficiency, Kaizen, JIT, Cradle to cradle, Quality control, Quality assurance, TQM, Quality standards
5.4
Location
Production location, Push and pull factors, Outsourcing, Offshoring, Insourcing, Reshoring
5.5
Break-even analysis
Contribution, Break-even point, Margin of safety, Target profit, Price and cost changes, Limitations
5.6
Production planningHL
Supply chains, JIT and JIC, Stock control charts, Productivity ratios, Make-or-buy decisions
5.7
Crisis management and contingency planningHL
Reactive response, Preparedness, Transparency, Communication, Speed, Control, Cost-time-risk-safety trade-offs
5.8
Research and developmentHL
R&D, unmet needs, intellectual property, incremental innovation, disruptive innovation
5.9
Management information systemsHL
Data analytics, Databases, Cybersecurity, AI, Big data, Digital Taylorism
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