The student has included five supporting documents that are contemporary, published within the last three years, and clearly labeled, enhancing the organization of the Internal Assessment (IA). The documents are relevant, in-depth, and provide a range of ideas and views related to Southwest Airlines' change in seating policy, with specific highlights indicating their relevance to the IA. Additionally, the student has effectively included a transcript of an analyst/investor day, summarizing essential points that contribute to the analysis. However, the student did not adequately assess the validity and reliability of the supporting documents, which is a crucial aspect that needs improvement. Overall, the supporting documents significantly enrich the IA but require a more thorough evaluation of their credibility.
