The student effectively outlined the topic of their study at the beginning of the essay, clearly stating the research question regarding the competitiveness of Białystok, Lublin, and Rzeszów as BPO centers. They established a clear context by providing relevant background information on the BPO sector in Poland, addressing geographic theories, and detailing the spatial component of the research. The methodology was coherent and detailed, with a clear explanation of the Business Process Outsourcing Attractiveness Index (BPOAI) and the data collection process. However, the essay lacked appropriate literature references to support the methodology choices and did not include a reflection on the reliability of the research conducted. Additionally, the student did not sufficiently ensure that their research provides novel insights into the well-documented topic of BPO.
